Patient Information - Heidi Health

Introducing Heidi Health AI at Intus

Intus Specialist Health Care are committed to providing the best possible care using innovative and reliable technologies.

What is Heidi Health AI?

Heidi Health AI is a digital assistant that securely listens during your appointment and accurately documents the conversation between you and your healthcare provider. It helps by:

  • Reducing paperwork and administrative tasks for our doctors and nurses.

  • Allowing your healthcare provider to concentrate fully on your care and consultation.

  • Ensuring detailed and accurate records of your visit.

Your Privacy Matters

Heidi complies with the NZ Privacy Act 2020. Your personal information is protected, only essential info is collected, and you have the right to access and correct your records.

How We Use Heidi Health AI

Heidi listens in real-time and creates notes, which your clinician reviews and confirms. Your data is used only for your direct care.

How does Heidi work?

Heidi helps your clinician focus on you while still recording accurate notes.

Do I have to give consent?

Yes. Your consent is required, and you can withdraw it anytime.

Where is my data stored?

On encrypted, secure servers in Australia (due to NZ limitations), using high industry standards.

How is my data used?

We are transparent, limit collection to what’s essential, and safeguard your data. We only use it to deliver and improve your care.

Who has access to my medical information?

Heidi is ISO27001 certified and fully Privacy Act 2020 compliant. Access to your records is strictly limited to authorised staff whose roles require it. Your information is only accessed by staff members who need it to support your care.

Do you store recordings of my appointment?

Conversations are transcribed simultaneously while they happen, meaning no recordings are ever stored. Notes that a clinician saves from the appointment will be added to your Electronic Health Record in our Patient Management System, as standard.

Keeping You Informed

Transparency is key. If you have questions about how Heidi Health AI works or how we protect your information, our team is always here to help.

Thank you for placing your trust in Intus to securely manage your health information and care.