Patient Information for Heidi Health

Introducing Heidi Health AI at Intus

At Intus, we are committed to providing the best possible care using innovative and reliable technologies. Heidi Health AI is an advanced artificial intelligence tool designed to help your healthcare providers focus more on you and less on administrative tasks.

What is Heidi Health AI?

Heidi Health AI is a digital assistant that securely listens during your appointment and accurately documents the conversation between you and your healthcare provider. It helps by:

  • Reducing paperwork and administrative tasks for our doctors and nurses.

  • Allowing your healthcare provider to concentrate fully on your care and consultation.

  • Ensuring detailed and accurate records of your visit.

Your Privacy Matters

We understand that privacy and data security are important. Heidi Health AI complies fully with the New Zealand Privacy Act. This means:

  • Your personal information is always protected and stored securely.

  • Only information necessary for your treatment is collected.

  • You have the right to access your records and request corrections.

How We Use Heidi Health AI

  • Heidi listens to consultations in real-time and creates accurate notes.

  • Your clinician reviews and confirms these notes to ensure they are correct and complete.

  • Your information is never used for anything other than your direct care.

How does Heidi work?

Heidi is a helpful tool that allows your clinician to focus entirely on you during your visit while still allowing them to accurately capture medical information, ensuring a comprehensive and precise record of your care.

Do I have to give consent?

Your consent is crucial. We will gain your consent before using Heidi. You can withdraw your consent at any time.

Where is my data stored?

All data is encrypted, securely and confidentially stored on Heidi’s cloud servers, adhering to high industry standards. Due to cloud infrastructure limitations within New Zealand, data for NZ users is stored in Australia.

How is my data used?

Our approach to data collection is threefold:

  • Be Transparent: We clearly explain how we use your data in our Privacy Policy and Terms and Conditions.

  • Limit Collection: We only collect data that is essential for providing you our services or enhancing Heidi's effectiveness.

  • Ensure Security: We restrict the disclosure, retention, and use of your data, ensuring it is safeguarded.

Our commitment ensures that every piece of information collected has a clear purpose, either to deliver the product you love or to improve Heidi's performance and accuracy

Who has access to my medical information?

Only the staff at Intus. Heidi is compliant with the Privacy Act 2020 and the New Zealand Information Privacy Principles. Heidi’s information management systems are ISO27001 accredited for data security. Your data protection is our top priority.

Do you store recordings of my appointment?

Conversations are transcribed simultaneously while they happen, meaning no recordings are ever stored. Notes that a clinician saves from the appointment will be added to your Electronic Health Record in our Patient Management System, as standard.

Keeping You Informed

Transparency is key. If you have questions about how Heidi Health AI works or how we protect your information, our team is always here to help.

Thank you for trusting Intus to care for your healthcare.